Who are we?

We are frequently asked questions about the low cost of insulation, dry lining and other building products from www.just-insulation.com.

Firstly, we believe it is important that you know with whom you are dealing. We don't hide behind PO Box numbers nor anonymous telephone numbers. We do provide 0845 numbers so that you may speak with us at local rates, but we also provide regular telephone numbers for you to use, if you so wish.

Due to the volume of business, and the fact that we are an "online shop", we always give priority to online orders and email enquiries, which is our preferred method of communication. However, our telephone lines get very busy, so please be prepared to leave a message.

 

These are our contact details for ...

Just Insulation
27 Massetts Road, Horley,
Surrey, RH6 7DQ, United Kingdom

Enquiries: 0845 260 6232 or 01293 775 376
Facsimile: 0845 260 6242 or 01737 720 153

Email: Click Here
www.just-insulation.com - www.just-heating.com - www.just-rooflights.com

Why are our prices so competitive, and such good value?

Our mission is to bring our customers the very best products at the very best prices.

Due to our high volume of sales, we have managed to negotiate levels of pricing with the Manufacturers or their nominated Distributors that are normally reserved for their very largest business accounts.

We then pass on these great prices directly to our customers. As our prices only include a small handling charge to cover our time, credit card transaction fees, and some small expenses, our prices have to be some of the most competitive available to medium / small builders and builders' merchants. Our customers also include self-builders, D.I.Y. enthusiasts, and retail buyers. 

Can we help resolve your questions and understanding?

We endeavour to attain a detailed working knowledge of every product that we sell, and we are happy to share this knowledge.

Commonly we represent only one manufacturer, but on occasions, where similar products are available, we provide alternatives. When there is confusion as to the most appropriate products to fulfil our customers' needs, and we can offer advice related to the pros and cons of these items. Please email tour enquiries to us ... Click Here

Our web sites have 'Download' pages, which offer easy access to the latest product information, including technical literature and drawings; engineers' data sheets; installation booklets; promotional brochures, video clips; et cetera.

How secure is your information when buying from your web site?

We never share any information that we receive from our visitors and customers with third parties, with the exception of delivery details where appropriate.

Payments made over the Internet are handled by HSBC Merchant Services, which is a very secure facility, and we never see our customers credit or debit card details.

Although payment via HSBC is the most secure way to effect financial transactions with us, we understand that some of our customers may not have ready access to the Internet, or may simply prefer to deal with a real person. Under these circumstances we are happy to accept telephone orders and payment details, but again your information is secure, and will not be divulged to unauthorised parties.

Why don't we accept payment by monthly accounts?

Our operations are geared to keep costs to a minimum, and one of the main reasons that we can offer such great value is that we do not have to support a large administration to set up and maintain credit accounts, then possibly have to chase payments, and cover the costs of bad debts. Equally, we do not incur extra costs by seeking extended payment options from the manufacturers or their distributors.

---

Accessibility Statement

www.just-insulation.com is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

Web Accessibility Initiative

This website endeavours to conform to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 1.0. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people.

W3C Standards

This site has been built using code compliant with W3C standards for XHTML and CSS. The site displays correctly in current browsers and using standards compliant XHTML/CSS code means any future browsers will also display it correctly.

Exceptions

hilst www.just-insulation.com strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall accessibility. In the meantime should you experience any difficulty in accessing the www.just-insulation.com website, please don’t hesitate to contact us.

Email: Click Here

Page last updated Wednesday, June 2, 2010